Technical Support

ZOHL provides professional technical services to help customers make the best use of its software systems and services. Our experienced team has many years of practice in advising customers on how to successfully implement the use of best practice and ITIL guidelines.

They are specialists in Customer Care in a wide range of industries.Experience shows us that proper installation, customization and training results in significantly better implementations and satisfied users. The return on investment is also enhanced and project times are reduced.

Typically small implementations can use as little as three day services while larger ones can be up to twenty days or more.Services are provided under a range of headings:

Pre Installation planning and best practice advice

Software installation

Creation of Profiles (customization) based on user’s requirements

Creation of Templates (letters, emails, invoices etc.)

Creation of custom reports

Import of data from other systems if required

Testing operation and function of the system across the network

Administrator training

User training and ‘train the trainer’

Specific user operating manual if required

System reviews and advice

Installation of additional optional modules

Upgrades to new version

Project Life Cycle Documentation: BRS/FRS/SRS/SDS/Test Plan/UAT